RP Infrastructure

The NSW Government announced $68 million to establish a new fit-for-purpose NSW Ambulance State Operations Centre at Sydney Olympic Park, which will house the Triple Zero (000) call centre.

Project Overview

The new facility will be modern leased accommodation with a fitout to support improved service delivery. During the delivery of the project, the NSW Government announced a further $10 million to deliver a new Virtual Clinical Care Centre.

The new State Operations Centre will integrate Sydney Control Centre, Ambulance Emergency Operations Centre, Aeromedical Control Centre, a new Virtual Clinical Care Centre, as well as contemporary corporate spaces and Education and Training facilities. This will enhance the capability and capacity of NSW Ambulance, deliver contemporary operational solutions which use the latest technology to deliver emergency responses.

Our Role

RP Infrastructure (RPI) is commissioned, by our client Health Infrastructure to provide overall project management services for the NSW Ambulance Relocation Project including project initiation, stakeholder management, business case, design, procurement, construction and commissioning phases.

Key Challenge

NSW Ambulance has seen a significant increase in activity in recent years and the COVID-19 pandemic resulted in further increases to service demand. This has placed increasing pressure on their staff, operations and existing facilities which required the project to be fast-tracked and delivered under a staged methodology. Additionally, during the delivery of the project an additional capacity to support a further $1.75 billion enhancement to NSW Ambulance workforce was announced. This will support up to 2000 paramedics, 210 support staff and other clinical roles. RPI is working with stakeholders to facilitate the required expansions and changes to project scope.